General Terms & Conditions
Last modified on December 18, 2024
- Our general terms and conditions are applicable exclusively as of the user's registration. No exceptions may be made to these rules except by express written agreement, signed by both parties.
- Access to our services is granted upon successful registration. For premium features, payment is required at the time of upgrade. For business accounts, invoices will be issued upon receipt of the purchase order and are payable within 15 days.
- The rate applied at the time of registration remains applicable during 3 months. After this period, any unused premium features may be subject to price adjustments. Special offer prices remain valid for 3 months from the offer date.
- Users can submit writing samples for AI evaluation at any time. For premium features and human expert review, specific submission guidelines may apply.
- For expert review services, cancellations must be made via email to [email protected] at least 24 hours before the scheduled review time. No refunds will be provided for unused services without proper notification.
- The PTE Writing Checker maintains the right to adjust service availability and features to ensure optimal performance for all users. Any significant changes will be communicated to affected users in advance.
- To ensure consistent quality, our expert review team may include different qualified professionals.
- Standard processing times for AI evaluations are immediate, while expert reviews typically require 24-48 hours.
- Complaint procedure: All complaints must be submitted in writing to [email protected]. A confirmation receipt will be sent within 48 hours. Our policy is to resolve complaints within 4 weeks. All complaints are handled confidentially.
- Data Usage: PTE Writing Checker uses and processes personal data for service improvement and promotional purposes related to our services. Users may revoke permission for promotional communications at any time by sending an email with the subject line "Data Protection" to [email protected].
Questions about our Terms & Conditions?
If you have any questions or concerns about these Terms & Conditions, please contact us at [email protected]